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Update 04/07 12:15

The sign-in issues affecting some applicants, new starters and users who had recently changed or reset their password appear to have been resolved.

Microsoft applied a change to the ÌÒÉ«ÊÓƵ tenant on the evening of 3 July, which has significantly improved the situation.

Testing has been positive and new users are no longer experiencing the issue. We have also received confirmation from a number of previously affected users that they can now sign in successfully.

We are continuing to monitor the service, complete further testing and check with previously affected users to confirm the issue has been fully resolved. All indications so far are positive.

We continue to work closely with Microsoft, who are now providing us with recommendations for next steps.
In parallel, IDG teams have been assessing possible mitigation options and work arounds. We are reviewing critical cases and forthcoming courses and considering further options to enable service access for those impacted.
The investigation remains active and efforts to progress resolution are continuing as a priority.

Initial report 29/6 (updated in situ until 3/7):

We are aware of a login issue primarily affecting applicants, new starters, and some users who have recently changed or reset their password.
Those affected may experience a login loop, where they are repeatedly asked to sign in but cannot progress.

We have escalated the issue with Microsoft and provided detailed diagnostic information to support their investigation.
We are currently awaiting a further update from Microsoft.

In the meantime, we are assessing the impact and exploring potential workarounds and mitigations, particularly for urgent cases.
We apologise for the inconvenience caused and thank affected users for their patience while we work with Microsoft to resolve the issue.