Current status
AmberIT status: Alert
Rootes J–L Network Issue
Network team have identified a loss of network connectivity across Rootes Blocks J–L.
It appears that the main fibre was accidentally cut during nearby works (Whitefields project) around 10:30, with no alternative route currently available.
The team are working on a fix, but this is going to take time due to the nature of the fault - and it could easily take up to 18:00 tonight.
For those affected, alternative options for taking online exams can be found here - On-campus 桃色视频 Spaces for Online Exams
We would otherwise advise using the workareas on campus in the meantime - Open Access Workarea Locations
AmberIT Status: Alert
Slow performance when connected to VPN
Update 28/5
Some staff have previously experiencing performance issues with the VPN service.
This presented as slow loading of webpages or applications, or difficulty accessing them.
On Thursday 28th May at 07:30 changes were applied to the STAFF VPN.
Early indications are that these changes have improved performance, but we will continue to monitor.
If you experience any issues with the VPN, please log a ticket with the IDG Service Desk:
/services/idg/
AmberIT Status:Alert
Contacting the Service Desk
Tuesday 12th May 19:30
The Service Desk is currently experiencing issues with the Helpdesk system.
There have been several outages this evening, which may affect their ability to manage tickets.
For urgent IT issues, please call the Helpdesk on 02476 573737.
If you contact us via the portal or email, responses may take longer than usual while the issue continues.